Privacy Policy

Introduction

Welcome to Dekom Digital Media Concept ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our business management platform.

Information We Collect

How We Use Your Information

We use the collected information for various purposes:

• Provide and maintain our services
• Process transactions and manage accounts
• Communicate with you about our services
• Send administrative information and updates
• Improve our website and services
• Analyze usage patterns and trends
• Prevent fraud and enhance security
• Comply with legal obligations

WhatsApp Business Integration

Our platform integrates with WhatsApp Business API to facilitate communication. When you interact with us through WhatsApp:

• Message content and metadata are processed according to WhatsApp's privacy policy
• We store conversation history to provide better customer service
• Messages are encrypted and transmitted securely
• You can opt out of WhatsApp communications at any time

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:

• To trusted service providers who assist in operating our business
• When required by law or to protect our rights
• In connection with a business transfer or merger
• With your explicit consent

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure hosting and backup procedures

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. We use cookies for:

• Essential website functionality
• User authentication and session management
• Analytics and performance monitoring
• Personalization and preferences

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, it is securely deleted or anonymized.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: